If you are looking for Telus Interview Questions you have come to the right place.
We all know interviews are stressful and competition is intense.
However, with a small amount of preparation you can ace the Telus Job Interview.
Here we will discuss Telus Interview Questions and Answers.
Please note that Telus has no affiliation with worknearyou.ca, therefore we cannot guarantee specific questions asked on the interview.
TELUS Interview Questions and Answers
Tell us about yourself?
- It’s okay to talk about your hobbies and interests but keep it brief. Try and focus on related work experience. Remember having related work experience is important because it will put you ahead of the competition.
What can you tell us about Telus?
About TELUS
- Telus is a Canadian telecommunications company that provides products and services such as internet access, wireless communications, and healthcare.
- The company’s wireless division is known as Telus Mobility.
- TELUS Health is Canada’s largest healthcare IT provider.
- Its competitors are Shaw, Rogers, Bell Canada, and Vidéotron.
- The head office is located in Vancouver, BC.
- In 2019, Telus acquired home security provider ADT Inc’s Canadian operations.
- Telus International provides global contact center and business process outsourcing services to corporations in the financial services, consumer electronics, and gaming, telecommunications, energy, and utility industries.
Why do you want to work for TELUS?
State that you would like to grow your career in the telecommunications industry and feel that TELUS is the place to do it. Say you are impressed with the fact that the company reported 16.8 billion in operating revenue in 2021.
Say that you want to work for a company that is committed to the environment. These commitments include,
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A five percent annual reduction in total materials discarded (landfill and recycling) from its real estate assets.
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A 65 percent diversion of waste from its real estate assets by 2025.
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An 80 percent diversion of waste from its real estate assets by 2030.
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An 85 percent diversion of waste from reverse logistics (network materials) by 2025.
Mention you are impressed with all the Top Employer awards TELUS has won which make you feel like it is a great place to work hard and grow your career.
What is your greatest strength?
- The best way to respond to this question is to describe the skills and experience that you have which directly correlate with the job you are applying for. Therefore review the job description and reassure the interviewer that you have the experience and skills to do the job.
What is your greatest weakness?
Don't Say
- You don’t have a weakness.
- You can’t think of a weakness.
- Something unrelated to the job.
- State a weakness that is critical for the job.
Do Say
- Something that is related to the job but is not a deal-breaker.
- Steps you are taking to improve your area of weakness.
Example
“My greatest weakness is that I don’t take criticism well. However, I have learned not to overreact and think about what was said to me. I have found that I have become a better employee when I learn from feedback.”
Where do you see yourself in five years?
- Have a look at other TELUS jobs and find a position you can see yourself doing in five years. You will sound like a good fit if your long-term career goals align with positions at TELUS.
- Have a look at jobs in the telecommunications industry and find a position you can see yourself doing in five years.
Why should we hire you?
- Have a look at the job description and find the key skills and experience required to do the job. Reassure the interviewer that you have the skills and experience required to do the position. Note your answer needs to demonstrate that you are the solution to the employer’s problem (a vacancy on their team), and you are the best person for the role.
Why is there a gap in your resume?
- Honesty is the best approach when answering this question. Being honest about your situation gives the employer a sense of integrity and confidence.
Why did you leave your last job?
The only answer to this question is to say you have learned all you can from your last job and are looking for new opportunities to learn and grow in your career.
Example
“I enjoyed my last job, however, I felt growth was minimal and I was no longer learning. I want to explore new challenges”.
Don’t Say
- Anything negative about your former boss/employer.
- Do not complain about the salary.
- You left on bad terms.
What are your salary expectations?
- This is a stressful question because if you ask for too much you will not get the job, and if you ask for too little they will gladly underpay you.
- Be sure to research salary expectations for your role before you go into the interview. There are plenty of sites that will discuss salary ranges.
- If you don’t know what to say then ask what the salary range is? You can then counter with the high end of the range.
Do you have any questions for us?
Tip! Don’t be afraid to ask questions during the interview. Asking questions is important because it builds rapport between you and the interviewer.
- What do you like best about working here?
- How would you describe your ideal candidate for this position?
- If I were to start tomorrow what would be my top priority be?
- What is the history of this position?
- What about this position is the most important?
- How would you measure my success, and what could I do to succeed in your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
TELUS PHONE INTERVIEW TIP
If you have a TELUS Phone interview remember to find a quiet room with no distractions.
A phone interview is often conducted by HR as a quick screening process.
Review your resume and try to promote your related work experience.
TELUS INTERVIEW TIPS
- Learn as much as you can about Telus
- Studies have revealed that is when it is your turn to speak or answer a question you should not plan on speaking for more than two minutes.
- Arrive five minutes early.
- Don’t speak too fast as you will sound nervous or speak too slowly as you will sound boring.
- Make good eye contact during the interview.
- Don’t ask about time off
- Sit up straight to prevent you from mumbling.
- Don’t ask about salary [ask this when offered the job] as you don’t want this to be the deciding factor.
- Don’t tell any jokes.
Telus Technician Interview Questions
Before we begin Telus Telecommunications Technician Interview Questions let’s first understand what a technician does, and what experience and the role requires.
What does a Technician do?
- As a Telecommunications Technician with their team, you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high-speed internet, Optik TV, etc., in customers’ homes. Your priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, for our residential and business customers. You will also find opportunities to promote and up-sell additional TELUS services and/or products when appropriate.
What experience does this role require?
- Previous experience and/or education in telecommunications
- Previous experience in customer service and/or sales
- Clean and valid Class 5 Driver’s License or other provincial equivalents, a driver’s abstract will be required.
- Handle a physically demanding workload which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
What skills does the role require?
- Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
- Ability to plan, organize and thrive in a dynamic, rapidly changing environment
- Effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations.
- Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
- Strong computer skills
Why should we hire you?
To answer this question correctly you need to demonstrate related work experience. Having related work experience will put you ahead of the competition.
- State if you have previous experience and/or education in telecommunications.
- State if you have previous experience in customer service and/or sales.
- Mention if you are physically fit and will be able to handle a physically demanding workload in all weather conditions.
Why do you want to be a Telus Technician?
- State that you enjoy solving problems about technology, and you enjoy meeting new people and a career as a Telus Technician will allow you to do both.
- Say that you are self-motivated which will help when working with a minimal amount of supervision.
- Mention that you have excellent planning and organizing skills which will help in a fast-changing environment.
- State that you are a team player.
- Say you pay excellent attention to detail, and will always follow safe work practices and abide by all safety rules and regulations.
- Finally, mention you are a quick learner, which will help when installing future-friendly home devices.
What hours can you work?
- The job description states you are expected to work evenings, weekends, statutory holidays, to meet business needs. TELUS will post your hours well in advance. Let the interviewer know that you are flexible with your working hours.
Do you have a valid driver’s license?
- The job description does state a clean and valid Class 5 Driver’s License or other provincial equivalents, a driver’s abstract will be required.
Telus Sales Representative Interview Questions
Why do you want to work in sales?
- Discuss any previous work experience you have in sales and how it would benefit you as a sales representative.
- State you feel you have strong communication skills and feel you will do well working with customers.
Tell us about your prior work experience in sales?
- If you have experience in sales tell them about it. If not discuss any customer service experience you may have.
How would you start a conversation with a customer?
- State you would greet them with a warm smile and ask them do they need any help with anything. Say you would be sure to listen and find out exactly what the customer wants.
Why should we hire you as our sales representative at Telus?
Possible answers are
- Discuss any industry knowledge you have about its products.
- State you have superb listening skills.
- Mention you have excellent problem-solving skills
What is your availability like?
- The more flexible you are with your hours the better chance you have of landing the job. If possible, state you are available to work weekends too.