If you are looking for Shaw Interview Questions you have come to the right place.
We all know interviews are stressful and competition is intense.
However, with a small amount of preparation you can ace the Shaw Interview.
Here we will discuss how to successfully answer Shaw Communications Interview Questions.
Please note we are not affiliated with Shaw and cannot guarantee what specific questions will be asked.
Interview Questions by Role
Shaw Interview Questions and Answers
1. Tell us about yourself?
- It’s okay to talk about your hobbies and interests but keep it brief. Try and focus on related work experience. Remember having related work experience is important because it will put you ahead of the competition.
2. What can you tell us about Shaw Communications?
About Shaw
- Shaw Communications offers customers cable TV, telephone, mobile, and internet services.
- The head office is in Calgary Alberta.
- The company services mainly British Columbia, Alberta, Saskatchewan, Manitoba, and Nothern Ontario.
- The company was founded as Capital Cable Television in 1966 in Edmonton Alberta by JR Shaw.
- Shaw’s subsidiaries include Freedom Mobile and Corus Entertainment.
- Shaw’s mobile carrier is called Freedom Mobile (previously Wind Mobile).
- In 2016, Shaw discontinued Shomi which was a service similar to Netflix.
3. Why do you want to work for Shaw Communications?
- Say you want to grow your career in communications and feel Shaw is a great place to do it. State you are impressed that Shaw has made over 4.17 billion in revenue in 2022.
- Mention you would be proud to work for a company that is so committed to the environment. For example, Shaw is reducing waste and water consumption and making their buildings more energy-efficient.
4. What is your greatest weakness?
Don't Say
- You don’t have a weakness.
- You can’t think of a weakness.
- Something unrelated to the job.
- State a weakness that is critical for the job.
Do Say
- Something that is related to the job but is not a deal-breaker.
- Steps you are taking to improve your area of weakness.
Example
“My greatest weakness is I don’t take criticism well. However, I have learned not to overreact and think about what was said. I have found that I have become a better employee when I learn from feedback.”
5. What is your greatest strength?
- The best way to respond to this question is to describe the skills and experience that you have which directly correlate with the job you are applying for. Therefore review the job description and reassure the interviewer that you have the experience and skills to do the job.
6. What motivates you?
Employers ask this question because they want to see your resiliency, determination on how you’ll handle challenges and setbacks.
Say
- Meeting deadlines, targets or goals.
- Mentoring and coaching others.
- Learning new things.
- Coming up with creative ideas to improve something, or make something new.
- Working well as part of a team.
- Findinga way to solve a problem, or overcome a challenge.
7. Where do you see yourself in five years?
- Have a look at other jobs in the communications industry and find a job you can see yourself doing in five years as this will make you sound like a good fit for Shaw.
8. Why is there a gap in your resume?
- Honesty is the best approach when answering this question. Being honest about your situation gives the employer a sense of integrity and confidence.
10. Do you have any questions for us?
Don’t be afraid to ask questions of your own during the interview. Asking questions throughout the interview is important because it builds rapport.
- What do you like best about working here?
- How would you describe your ideal candidate for this position?
- If I were to start tomorrow what would be my top priority be?
- What is the history of this position?
- What about this position is the most important?
- How would you measure my success, and what could I do to succeed in your expectations?
- Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
- What opportunities will I have to learn and grow?
Technical Support Representative Interview
Before we begin let’s first review the job description so that we can find out what skills and experience this job requires. This is important because we want to match your skills and experience with the skills and experience required in the job description.
Shaw Technical Support Representative Job Description
As a Technical Support Rep, you will have organic, engaging conversations with our customers to resolve their issues and reconnect them back to the world and everything in it. Every day passionate employees fulfill these needs – it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work. (Skills required: communication, passion for technology)
Being a Technical Support Representative:
As our customers’ first point of contact, you will come to their rescue with your strong troubleshooting skills to find a winning solution for their technical issues while thoroughly documenting the customer interaction. You will have engaging conversations that promote features, advantages, and benefits of Shaw products to our customers. The ability to actively collaborate with peers and leaders to improve the work environment and overall customer experience. (Experience: Customer Service, Call Center, Technical Skills)
A positive “can-do” attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity (Requires motivational skills).
A base understanding and the passion to continually learn about technology including Cable, Internet, and Phone (Requires: someone who is a quick learner)
Ability to work independently and adapt to changing priorities and situations (skills: ability to work independently)
Excellent organizational & multi-tasking skills while being adaptable to changing priorities.
Self-motivated, goal and career-oriented with the ability to work in a fast-paced, dynamic environment that continually evolves to serve our customers better. (skills: motivational, works well in a fast-paced environment, and goal-oriented)
Why do you want to be a technical support representative?
- Say you have a passion for technology and strong communication skills which will allow you to solve the customer’s issues.
- Mention you are a highly motivated individual and look forward to the challenge of solving customer’s technical issues.
- State you are a quick learner which will help when working in a technical field with Shaw.
- Finally, say you have excellent organizational and multi-tasking skills which will allow you to be adaptable to changing priorities.
Why should we hire you as a technical support representative?
To answer this question correctly you need to discuss any related work experience you have. Related work experience is important because the employer will need to spend less time training you.
Here is the experience they will be looking for
- Customer service experience
- Call centre experience
- Experience working in a communications company such as Bell, Rogers, Virgin, or Fido.
How would you deal with an irate customer?
- Listen and let the customer vent.
- Show the customer you care.
- Don't blame the customer or the company.
- Try to solve the problem or find someone who can.
- Don't make promises you can't keep.
- Finally, it is important not to take it personally. If you get upset you will take it on future customers.
What hours can you work?
- The job description states they will require the availability to work between the hours of 6:45 am – 12:00 am including evenings, weekends, and statutory holidays.
- Note if you push back on the hours requested you will sound like you don’t want the job.
Shaw Customer Advisor Interview Questions
Before we begin let’s first review the job description. We want to revisit the job description so we can tailor our answers and make sure we are meeting the requirements for this role.
Shaw Customer Advisor Job Description
As a Customer Advisor, you’re a problem-solver who will go to great lengths to deliver an exceptional customer experience, effectively resolving the reason for their call! You will be our customer’s connectivity expert on entertainment packages and services that add value by fitting their unique lifestyle and financial needs.
You can multitask across systems and applications, analyze and resolve a variety of complex invoice issues. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You love to learn, and you love the way it feels to help someone out.
1. Why do you want to be a customer service advisor?
Possible answers are
- Say you feel you have excellent communication skills (both verbal and written) which will help when working with customers.
- Mention you will enjoy the challenge of working in a fast-paced environment.
- State you love solving problems both simple and complex.
- Finally, say you love the way it feels to help someone out which in turn brings job satisfaction.
2. Why should we hire you as our customer service advisor?
To answer this question successfully you need to show you have related work experience. Related work experience is important because they will have to spend less time training you.
Related work experience includes
- Customer Service Experience
- Sales Experience
- Call Center Experience
- Billing experience
Example
In my last job, I worked at a call center at an HVAC company. In this role, I answered the questions customers had on their billing. When possible, I would upsell the customer with other products that the company offered. During this time, I gained valuable customer service experience, sales experience, demonstrated my ability to work in a fast-paced environment, and demonstrated my ability to work independently
3. Tell us about a time you went above and beyond for a customer?
Customers love when you go above and beyond for them which will, in turn, generate more business. Try and think of a time you went above and beyond for a customer.
Here are two examples
Example
- When I was a server at a restaurant we did not have a particular dessert. Luckily, the restaurant next door had it and I was able to get it for them.
- In my last job, I worked at a fast-food chain and there was a senior citizen at the restaurant who had finished his meal. It started to rain and he was worried as he did not have an umbrella. Luckily, I had an umbrella, so I walked him to his car sheltering him from the rain.
Shaw Phone Interview Questions
- If you have a phone interview study the questions above and you should do well.
- Make sure you find a quiet room with minimal distractions.
Please note we cannot guarantee questions asked on the interview as we are not affiliated with the company mentioned in this post. These practice questions are designed to increase confidence. Worknearyou.ca takes no responsibility for the success or failure of your interview.